Cancellation Policy
The booking of accommodation is a contract between our
two parties. The Hacienda Motor Lodge will provide the accommodation
and services described and agreed. The guest undertakes to
pay for the accommodation booked unless it has been cancelled
by them in accordance with the following cancellation policy.
BASIC OUTLINE OF POLICY (for individuals)
If you cancel more than 48 hours before your booking, there is no charge.
If you cancel within the 48 period, there may be a charge.
If you fail to arrive for your booking, you will be liable for the full booking cost.
Below is the full version and should be read in conjunction with the summary above.
Cancellation Policy as it pertains
to individuals
- If
you cancel your booking more than 48 hours before midday of your
expected day of arrival a full refund of any deposit paid will be
forwarded to you.
- If you cancel your
booking within the 48 hour period before midday of your expected day of
arrival and we are able to re-let the rooms you will receive a full
refund of your deposit paid. If we are unable to let the rooms booked
by you, the Hacienda Motor Lodge reserves the right to retain your
deposit.
- If you have issued your Credit
Card details as a means of reserving the room and no deposit has been
given or taken, and, section b. above applies, then the Hacienda Motor
Lodge reserves the right to Debit your Credit Card for half the
expected cost of the room booked by you.
-
If you have paid a deposit by cheque, cash, credit card or any other
means and you cancel on the day you are due to arrive or there is no
prior notification of cancellation and you fail to arrive, then the
Hacienda Motor Lodge reserves the right to retain the deposit paid. In
cases where the deposit does not cover the actual loss incurred, the
Hacienda Motor Lodge reserves the right to issue an invoice for the
balance.
- If you have issued your Credit
Card details as a means of reserving the room and no deposit has been
given or taken, and you cancel on the day you are due to arrive or
there is no prior notification of cancellation and you fail to arrive,
then the Hacienda Motor Lodge reserves the right to debit your Credit
Card for the full amount of the expected room cost.
- In
all situations described above, where a deposit has not been paid and
credit card details have not been issued, the Hacienda Motor Lodge
reserves the right to issue an invoice for the appropriate amount.
Cancellation Policy as it pertains
to Group Bookings
A
Group Booking is defined as a booking made by the same party of more
than two separate units irrespective of the number of guests in each
unit.
- If
you cancel your booking more than 28 Days before midday of your
expected day of arrival a full refund of any deposit paid will be
forwarded to you.
- If you cancel your
booking within the 28 Day period before midday of your expected day of
arrival and we are able to re-let the rooms you will receive a full
refund of your deposit paid. If we are unable to let all the rooms
booked by you, the Hacienda Motor Lodge reserves the right to retain
such a portion of your deposit so as to cover half the expected room
cost of the vacant rooms.
- If you have
issued your Credit Card details as a means of reserving the rooms and
no deposit has been given or taken, and, section b. above applies, then
the Hacienda Motor Lodge reserves the right to Debit your Credit Card
for half the expected cost of the vacant rooms booked by you.
- If
you have paid a deposit by cheque, cash, credit card or any other means
and you cancel on the day you are due to arrive or there is no prior
notification of cancellation and you fail to arrive, then the Hacienda
Motor Lodge reserves the right to retain the deposit paid. In cases
where the deposit does not cover the actual loss incurred, the Hacienda
Motor Lodge reserves the right to issue an invoice for the balance.
- If
you have issued your Credit Card details as a means of reserving the
room and no deposit has been given or taken, and you cancel on the day
you are due to arrive or there is no prior notification of cancellation
and you fail to arrive, then the Hacienda Motor Lodge reserves the
right to debit your Credit Card for the full amount of the expected
rate of the rooms booked by you.
- In all
situations described above, where a deposit has not been paid and
credit card details have not been issued, the Hacienda Motor Lodge
reserves the right to issue an invoice for the appropriate amount.
On arrival, you will be asked to present a valid credit card to cover incidentals or delayed and amended charges during your stay. The Hacienda Motor Lodge will take a copy of this and retain it to give to your credit card provider in the case of a payment dispute.
Deposit
Please use the following criteria when
calculating the deposit needed.
Single night booking = 50% of the room rate.
Multiple night booking = 1st nights room
rate
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